Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Starling Jewelry pieces?
We use high-quality materials including 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used.
How should I care for my jewelry to ensure it lasts?
To maintain luster, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
What is your shipping policy?
We offer free standard shipping on all orders over $150. Orders are typically processed within 2-3 business days, and tracking information will be sent via email once dispatched.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that custom-engraved pieces are final sale.
Do you offer a warranty on your products?
Every Starling Jewelry piece comes with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How do I determine my ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.